Markevel, the Tour Company (we/us/our) is committed to protecting and respecting your privacy.  This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the purpose for our collection of it. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Data protection

This policy explains how we may collect and process personal data about:

  • clients and prospective clients;
  • suppliers;
  • visitors to our website and subscribers to our online services;
  • job and work experience applicants and current employees; and
  • any other individual whose personal data we may hold.

Depending on our relationship with you this policy may be supplemented with additional information, policies or guidelines relating to our use of your personal data, for example in our application forms, Terms and Conditions, and employment documentation including our staff manual (for job app

What personal information do we collect and why do we collect it?

We may collect and process personal information about you including information:

  • that you provide by filling in forms on our website, posting material, requesting further services or reporting a problem with our website;
  • that you provide when you use our professional services as a client;
  • received in correspondence that you send to us;
  • provided to us as part of a job or student placement application you make;
  • received during certain calls to and from us (see under ‘Call Recording’ below); and
  • concerning your visits to our website (including but not limited to traffic data) and the resources that you access.

We may also collect information about you in other ways, for example:

  • if you are a customer of one of our clients, and we are undertaking our services on our client’s behalf;
  • if you have any other dealings with one or more of our clients which are related to our services which we are providing to our client or on our client’s behalf;
  • indirectly, through one of our people, a client or a third party;
  • if you are a supplier of ours, from that supplier relationship; and
  • from publicly available sources, for example the electoral roll or Companies House.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes your name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes addresses, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about our services that you have used with us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
  • Profile Data includes your username and password, orders made by you, your interests, and preferences.
  • Usage Data includes information about how you use our website and how you use our services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Special Categories of Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.

How we use your personal data


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

The way we process your personal data we collect as set out above varies depending on our relationship with you. In each case the purposes for which we request the information will be clear from the context in which it is acquired. These include:

  • providing our services to you or an entity for which you work;
  • verifying your identity;
  • keeping a record of the services you have subscribed to and deliver services you may have requested;
  • administration, billing and record-keeping purposes;
  • communicating with you by telephone, email, fax or post;
  • meeting our legal, regulatory and contractual obligations arising from our relationship with you;
  • providing and improving customer service and support;
  • administering our website, enhancing operational capabilities and for internal operations;
  • verifying or enforcing compliance with this policy and applicable laws; and
  • to inform you of developments that may affect you or to inform you of products, services or events.

Our legal basis for using your personal data

Our use of your personal data as outlined above is subject to different legal bases for processing, including where necessary for:

the purposes of the performance of any contract we enter into with you or to take steps at your request prior to entering into a contract with you;

our legitimate interests, for example in providing our services to an entity you work for, managing and monitoring our website operation, preventing fraud and for our business compliance purposes; and

compliance with our legal and regulatory responsibilities.

If you do not agree to provide your personal data to us we may not be able to provide you with our services or process your application for employment. Where our use of your data is not necessary for one of the purposes outlined above we may use it in a particular way with your consent. Where we ask for your consent you are free to refuse our use of your personal data for those purposes and you may withdraw your consent at any time by contacting us using the details set out below. This shall not affect the lawfulness of any processing that was based on your consent before you withdrew it.